Title : Warning About The Boston Globe's Unscrupulous Behaviour Regarding Its Digital Subscriptions
link : Warning About The Boston Globe's Unscrupulous Behaviour Regarding Its Digital Subscriptions
Warning About The Boston Globe's Unscrupulous Behaviour Regarding Its Digital Subscriptions
The Boston Globe's behaviour regarding the way it charges customers for its digital subscriptions may not be criminal, but it is certainly unscrupulous and dishonest.If you sign up (and pay for) a reduced-price subscription to the Globe's website, the explanation you receive about the offer will claim one thing, but the Globe's subsequent actions will be very different. Well before your trial period ends, you will be charged full-price for weeks or months beyond your initial purchase.
On October 25, after Game 2 of the World Series, I purchased a four-week subscription to the Globe at 99 cents per week. I was charged $3.96. According to the billing information at manage.bostonglobe.com, I had access to the Globe until November 22.
I received a confirmation email. At the bottom, I read this:
BostonGlobe.com digital subscription is a credit card only offer. ... At the end of your introductory period, you will continue to be charged every 4 weeks for $27.72 (99¢/day) unless you cancel your subscription.
To avoid any additional charges, the Globe stated I had to cancel my subscription before November 22. Fair enough.
But this afternoon - November 12 - I received an email notifying me that Boston Globe Media Partners had charged me $27.72 for an additional month of access.
The Globe stated I would be charged "at the end of [my] introductory period" unless I cancelled my subscription. The company ignored its own policy and charged me 10 days early.
I immediately called the Globe and a customer service person said I would be refunded $27.72. However, it would take up to seven business days for the refund to appear on my credit card statement. ... So the Globe can charge me immediately when I order something (it does not take even seven minutes), but when I catch the Globe trying to pull some bullshit, it suddenly takes - not seven days - but seven business days, to correct their 'mistake'.
The Globe enjoys some additional interest on my money before they finally relent and give back to me what they never should have charged me in the first place. (The customer service person said the Globe always charges customers up to two weeks before the expiration of an offer. When I told her that was in direct contradiction to the Globe's own stated policy, she said: "I understand." Obviously, she has no control over her employer's policies and she may truly agree with me. I think the Globe should have its employees be a bit more honest and say: "Yeah, whatever, fuck you.")
All that is bad enough, but here's the kicker: I had cancelled the subscription last Wednesday (November 7)! And the Globe had provided me with a confirmation code: C114673!
So here is your warning: Not only will the Globe jump the gun and charge you well before when it stated they would charge you, but even if you cancel your four-week trial two weeks early, you run the very real risk of still being charged for something you never signed up for. If you are not in the habit of carefully reviewing your credit card statements, it could be months before you notice that the Globe never made your cancellation official. If that happens, you will likely not get a full refund, despite the Globe being 100% at fault.
All things considered, it might be best to get your news elsewhere.
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